San Diego, CA, May 28, 2015 – Service Strategies Corp., a leading provider of service improvement programs, today announced that Fresenius Kabi, a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the seventh consecutive year.
The SCP Standards quantify service effectiveness based upon a stringent set of performance criteria and represent the best practices in the industry. Fresenius Kabi achieved certification after an extensive audit of its North America Technical Services organization for its medical device business, based in Lake Zurich, IL.
“Achieving this certification demonstrates our commitment to constantly improving the consistency and quality of the service experience,” said Paul Ruby, vice president of North America Technical Services for Fresenius Kabi. “Our service team continually strives to deliver the highest levels of service to ensure the success of our medical device customers. Fresenius Kabi is proud to be placed among industry leading service providers who have achieved this highly regarded certification.”
“The SCP Standards represent the global benchmark for service excellence and are used by leading technology companies around the world,” said Greg Coleman, vice president of Strategic Programs for Service Strategies. “By achieving certification against the SCP Standards for the seventh consecutive year, Fresenius Kabi has clearly demonstrated an ongoing commitment to customer success through continuous improvement and adherence to industry standards.”
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corp. and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their commitment to excellence through annual certification audits.
About Fresenius Kabi
Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company’s products and services are used to help care for critically and chronically ill patients. Fresenius Kabi’s portfolio comprises I.V. generic drugs, infusion therapies, clinical nutrition products and related medical devices. Within transfusion technologies, the company offers products for whole blood and blood components collection and processing, transfusion medicine and cell therapies.
For more information, please visit the company’s U.S. website at www.fresenius-kabi.us.
About Service Strategies Corporation
Service Strategies advances service excellence by helping companies deliver the highest quality service and support to their clients. The world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. In addition, thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses, while its strategic advisory and consulting services are helping service organizations optimize business operations and achieve substantial performance gains.
Vice President, Strategic Programs
Service Strategies Corporation