Our team at Fresenius Kabi is here to help you find the information you need. Below you’ll find contact information and additional resources to help you quickly locate the details and support you need for a wide range of inquiries. For additional resources and contacts, please visit our Resource Center.
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Our Customer Service team’s renowned dedication has been consistently recognized by leading industry groups. For assistance placing an order, determining order status, confirming product availability, or answering any other non-clinical or non-technical questions you might have regarding Fresenius Kabi USA pharmaceutical products, contact us at:
Toll Free: (888) 386-1300
Fax: (800) 743-7082
Email: customerservice.USA@fresenius-kabi.com
Hours: Monday - Friday, 7:00am - 6:00pm (CST) - Excluding observance of corporate holidays
For assistance placing an order, determining order status, confirming product availability, or answering any other non-clinical or non-technical questions you might have regarding Fresenius Kabi USA medical device products, contact us at:
Toll Free: (800) 333-6925
Fax: (800) 395-3291
Email: mdservice.usa@fresenius-kabi.com
Hours: Monday - Friday, 7:00am - 6:00pm (CST) - Excluding observance of corporate holidays
To report SUSPECTED ADVERSE REACTIONS, contact Fresenius Kabi USA, LLC at 1-800-551-7176 or FDA at 1-800-FDA-1088 or FDA MedWatch at: https://www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program.
Fresenius Kabi USA Vigilance Department strives to protect the public's health and safety through the collection of, investigation into, and reporting of data pertaining to the safety and quality of its pharmaceutical products. If you wish to report an adverse drug event with a Fresenius Kabi USA product please contact us at:
Toll Free: (800) 551-7176 (option 5)
Fax: (847) 550-7121
Email: adverse.events.USA@fresenius-kabi.com
To help expedite your request, please provide the following:
Important: If reaction or injury has occurred, please seek medical assistance immediately. Please report the reaction or injury to Fresenius Kabi as soon as possible at 1-800-933-6925.
If you wish to report a product quality issue with a Fresenius Kabi product, please contact us at:
Online: Online Product Performance Report Site
Email: mdpmqa.usa@fresenius-kabi.com
Toll Free: (800) 933-6925
Fax: (888) 858-2983
If you have a question regarding any of our products, please contact the Fresenius Kabi Medical Affairs Department.
To help expedite your request, please provide the following:
You may also fill out a medical information request form. Please download and save in order to complete the form and submit by email.
Hours: Monday through Friday, 8:00am – 5:00pm (CST) - Excluding observance of corporate holidays
Toll Free: (800) 551-7176 (option 3)
Fax: (847) 550-0207
Email: medinfo.USA@fresenius-kabi.com
Download: Pharmaceutical Medical Information Request Form
Toll Free: (800) 551-7176 (option 4)
Fax: (847) 550-0207
Email: nutrition.medinfo.USA@fresenius-kabi.com
Download: Clinical Nutrition Medical Information Request Form
Toll Free: (800) 551-7176 (option 2)
Fax: (847) 550-0207
Email: biosimilars.medinfo.USA@fresenius-kabi.com
If you have a question regarding any of our products, please contact the Fresenius Kabi Medical Affairs Department.
To help expedite your request, please provide the following:
You may also fill out a medical information request form. Please download and save in order to complete the form and submit by email.
Hours: Monday through Friday, 8:00am – 5:00pm (CST) - Excluding observance of corporate holidays
Toll Free: (855) 354-6387 (option 1)
Email: Infusion.medinfo.USA@fresenius-kabi.com
Fresenius Kabi USA is dedicated to providing products that meet the established quality standards and takes any report of a quality concern seriously. If you wish to report a pharmaceutical product quality issue with a Fresenius Kabi USA product, please contact us at:
Toll Free: (800) 551-7176 (option 1)
Fax: (847) 550-0207
Email: productcomplaint.USA@fresenius-kabi.com
To help expedite your request, please provide the following:
Our Product Complaint and Support team is dedicated to our company's core values. We are available to assist you in fully addressing any concerns in a knowledgeable, effective and timely manner.
To make the process as easy as possible, we provide the following services:
Important: If reaction or injury has occurred, please seek medical assistance immediately. Please report the reaction or injury to Fresenius Kabi as soon as possible at 1-800-933-6925.
If you wish to report a product quality issue with a Fresenius Kabi product, please contact us at:
Online: Online Product Performance Report Site
Email: mdcomplaintsupport@fresenius-kabi.com
Toll Free: (800) 933-6925
Fax: (888) 858-2983
For information on the Fresenius Kabi Medical Device Disposable Complaint Process, please click here.
Submit product performance reports via the web.
Report Site Training Resources
Fax or Email
When submitting a complaint via email or fax, please complete and attach the appropriate form below:
For information on how to return samples associated with a complaint, download the Instructions for Packaging sheet.
Any Pharmaceutical or Infusion Therapy Customers who wish to establish a new account with Fresenius Kabi USA can please complete the documents below and email them to our Credit and Collections Department:
Credit and Collections Department
Fax: (847) 550-7124
Email: CustomerMaster@fresenius-kabi.com
Customer Onboarding Form
Fresenius Kabi, LLC Pharmaceutical Product Terms and Conditions
Invoices
To request invoice copies, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
Refunds
To request a refund check, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
Master changes
To request customer master changes (address, name, etc.), please email your request to: CustomerMaster@Fresenius-Kabi.com
To establish a new account with Fenwal, a Fresenius Kabi Company, complete the documents below and e-mail or fax them to:
Credit and Collections Department
Fax: (847) 550-7124
Email: FK-NAFenwalCustomerMaster@fresenius-kabi.com
Fenwal Customer Onboarding Form
Fenwal Onboarding Form
Invoices
To request invoice copies, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
You can also view and print invoices on your MyFreseniusKabi.com account.
Refunds
To request a refund check, please email your request to: FK-USACreditandCollections@fresenius-kabi.com
Master changes
To request customer master changes (address, name, etc.), please email your request to: FK-NAFenwalCustomerMaster@fresenius-kabi.com
At Fresenius Kabi, we know that the rapid response and deployment of our Field Service and Support team are crucial to your care of patients and donors. We have a focused team of experienced professionals that are aligned with ensuring you have the support you need, when you need it.
Field Service and Support Available 24/7
Contact us at:
Toll Free: (800) 937-5060
Email: tech.services@fresenius-kabi.com
For press requests, interview opportunities, or corporate communications questions, please contact our Communications team at communications.USA@fresenius-kabi.com. A member of our team will ensure your inquiry is directed to the appropriate spokesperson.
If you would like to contact our Fresenius Kabi USA headquarters, please use the information below:
Fresenius Kabi USA
Three Corporate Drive
Lake Zurich, Illinois 60047
Main Phone: (847) 550‑2300
Toll-Free: (888) 391‑6300