Contact
At Fresenius Kabi Canada, we welcome your questions, comments and requests.
Please select the type of inquiry from the drop-down menu and fill in the form below. You can also get in touch with us directly using the contact details provided.
General Inquiries:
Head Office:
Fresenius Kabi Canada
165 Galaxy Blvd, Suite 100
Toronto, Ontario
M9W 0C8
Main Phone: 905-770-3711
Toll Free: 1-877-779-7760
Fax Number: 1-844-513-1522
Customer Service and Order Services:
Our Customer Service Department is always happy to help you find the answers you need, and provide you with the most up to date information. For ordering or information, please contact us.
Customer Service Hours are:
Monday – Friday, 8:30 a.m. – 4:30 p.m. EST
Toll Free: 1-877-821-7724
Fax Toll Free: 1-877-821-2108
Email: canada_customerservice@fresenius-kabi.com
NEW! Customer Contact Consent Form
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Allocation Requests
To submit a product allocation request, please complete the form below:
Sales Representatives
Our sales representatives have been recognized for their knowledge, service and dedication. Over 1,000 hospital pharmacists across Canada voted our sales representatives and customer service group as #1 in the pharmaceutical industry in the 2019 Hospital Pharmacists Survey.
To find a sales representative in your region, please contact our Customer Service Department.
Educational Grants or Charitable Contributions
If your Canadian organization is interested in submitting a request for an educational grant or charitable contribution, please submit a request in writing to: grants.request.canada@fresenius-kabi.com
▸ View Criteria and How to Apply
Terms & Conditions
▸ Terms and Conditions of Sale
▸ Terms and Conditions of Purchase
Returned Goods Policy
Medical Information:
For medical information inquiries, please contact us by phone or email to speak to one of our Medical Information Specialists.
In case of medical emergency, please contact your physician immediately.
Toll Free: 1-877-779-7760
Fax Toll Free: 1-844-605-4465
Email: canada_medinfo@fresenius-kabi.com
To help expedite your request, please provide the following:
First Name, Last Name, Title
Institution Name
Street Address, City, Province, Postal Code
Email
Phone
Product
Comments/Description
Adverse Drug Reaction Reporting:
To report an adverse reaction with a specific Fresenius Kabi product, please contact us at:
Toll Free: 1-877-779-7760
Fax Toll Free: 1-844-605-4465
Email: canada_vigilance@fresenius-kabi.com
For your convenience, please click here to download the ADR form to be completed with all details required for reporting.
Product Quality Complaints:
For product related complaints please contact us at:
canada_product_complaints@fresenius-kabi.com
When submitting a complaint via email, please complete and attach the appropriate form below:
▸ Complaint Intake Form
▸ Medical Device Performance Report
If you require an electronically fillable form, send us a request at the email address above. Please note, we update our complaints form to meet your needs. Our Complaints Department will provide you the most up to date form.