Contact

Our Customer Service Department is always happy to help you find the answers you need, and provide you with the most up to date information. For ordering or information, please contact us.

Customer Service Hours are:
Monday – Friday, 8:30 a.m. – 4:30 p.m. EST

Toll Free: 1-877-821-7724
Fax Toll Free: 1-877-821-2108
Email: canada_customerservice@fresenius-kabi.com

For enquiries related to our compounded products:
Phone: 905-288-9350 ext 5630, 5631, 5632 
Email: FKHC_CSR_CA@fresenius-kabi.com

NEW! Customer Contact Consent Form

Terms & Conditions

Returned Goods Policy

To submit a product allocation request, please complete the form.

KabiCare® enrollment forms can be found here: 

To report an adverse reaction with a specific Fresenius Kabi product, please contact us at:

Toll Free: 1-877-779-7760
Fax Toll Free: 1-844-605-4465
Email: canada_vigilance@fresenius-kabi.com

For your convenience, please download the ADR Form to be completed with all details required for reporting.

For product related complaints please contact us at:
canada_product_complaints@fresenius-kabi.com

When submitting a complaint via email, please complete and attach the appropriate form below.

If your Canadian organization is interested in submitting a request for an educational grant or charitable contribution, please submit a request in writing to: grants.request.canada@fresenius-kabi.com