At Fresenius Kabi Canada, we welcome your questions, comments and requests.

Please select the type of inquiry from the drop-down menu and fill in the form below. You can also get in touch with us directly using the contact details provided.

The fields marked with * are mandatory. Please fill in.

General Inquiries:

Head Office:

Fresenius Kabi Canada
165 Galaxy Blvd, Suite 100
Toronto, Ontario
M9W 0C8

Main Phone: 905-770-3711
Toll Free: 1-877-779-7760
Fax Number: 1-844-513-1522

Customer Service and Order Services:

Our Customer Service Department is always happy to help you find the answers you need, and provide you with the most up to date information. For ordering or information, please contact us.

Customer Service Hours are:
Monday – Friday, 8:30 a.m. – 4:30 p.m. EST

Toll Free: 1-877-821-7724
Fax Toll Free: 1-877-821-2108

NEW! Customer Contact Consent Form

Now you can subscribe to our communications.

▸ Find out more

Allocation Requests

To submit a product allocation request, please complete the form below:

▸ Product allocation form

Sales Representatives

Our sales representatives have been recognized for their knowledge, service and dedication. Over 1,000 hospital pharmacists across Canada voted our sales representatives and customer service group as #1 in the pharmaceutical industry in the 2019 Hospital Pharmacists Survey.

To find a sales representative in your region, please contact our Customer Service Department.

Educational Grants or Charitable Contributions

If your Canadian organization is interested in submitting a request for an educational grant or charitable contribution, please submit a request in writing to:

▸ View Criteria and How to Apply

Terms & Conditions

▸ Terms and Conditions of Sale

▸ Terms and Conditions of Purchase

Returned Goods Policy

▸ View Returned Goods Policy

Medical Information:

For medical information inquiries, please contact us by phone or email to speak to one of our Medical Information Specialists.

In case of medical emergency, please contact your physician immediately.

Toll Free: 1-877-779-7760
Fax Toll Free: 1-844-605-4465

To help expedite your request, please provide the following:

First Name, Last Name, Title
Institution Name
Street Address, City, Province, Postal Code

Adverse Drug Reaction Reporting:

To report an adverse reaction with a specific Fresenius Kabi product, please contact us at:

Toll Free: 1-877-779-7760
Fax Toll Free: 1-844-605-4465

For your convenience, please click here to download the ADR form to be completed with all details required for reporting.

Product Quality Complaints:

For product related complaints please contact us at:

When submitting a complaint via email, please complete and attach the appropriate form below:
▸ Complaint Intake Form
▸ Medical Device Performance Report

If you require an electronically fillable form, send us a request at the email address above. Please note, we update our complaints form to meet your needs. Our Complaints Department will provide you the most up to date form.