Report a Medical Device Product Quality Issue
Our Product Complaint and Support team is dedicated to our company's core values built upon a foundation of caring for life. We are available to assist you in fully addressing any concerns in a knowledgeable, effective and timely manner. To make the process as easy as possible, we provide the following services:
- Personal attention to each individual inquiry
- Dedicated associate per product line
- Various methods for reporting product quality issues such as: email, fax, phone, online reporting site
- Investigation letters upon request
- E-Receipts acknowledging the current status of the complaint, if an investigation letter is requested
- Customer satisfaction surveys
- Shipping materials and labels provided for sample return upon request
Important: If reaction or injury has occurred, please seek medical assistance immediately. Please report the reaction or injury to Fresenius Kabi as soon as posible at 1-800-933-6925.
If you wish to report a product quality issue with a Fresenius Kabi product, please contact us at:
Toll Free: (800) 933-6925
Fax: (888) 858-2983
Online: Online Product Performance Report Site
Complaint Process Overview
For information on the Fresenius Kabi Medical Device Disposable Complaint Process, please click here.
Online Product Performance Site
Find out more by clicking here
When reporting online, please note you will need to request a User ID.
Online Report Site Training Resources
Quick Guide: How to Submit an Online Performance Report
Online Product Performance Reporting Site Training Guide
Fax or Email
Visit our Online Report Site Link to request membership and submit a complaint directly online. Click "Request Membership" to sign up.
When submitting a complaint via email or fax, please complete and attach the appropriate form below:
Medical Device Disposables
Laboratory Device Disposables
Sample Return Packaging Instructions
For information on how to return samples associated with a complaint, download the Instructions for Packaging sheet.
Amicus Picture vs. Sample Return Guide
Fresenius Kabi has established guidelines which outline the submission of photographs for certain complaint conditions in lieu of returning an evaluation sample.
Please click on the link below to visit our Blood Center customer portal (login required) and view the guidelines document: