Report a Medical Device Product Quality Issue

Our Product Complaint and Support team is dedicated to our company's core values built upon a foundation of caring for life. We are available to assist you in fully addressing any concerns in a knowledgeable, effective and timely manner. To make the process as easy as possible, we provide the following services:

  • Personal attention to each individual inquiry
  • Dedicated associate per product line
  • Various methods for reporting product quality issues such as: email, fax, phone, online reporting site
  • Investigation letters upon request
  • E-Receipts acknowledging the current status of the complaint, if an investigation letter is requested
  • Customer satisfaction surveys
  • Shipping materials and labels provided for sample return upon request

Important: If reaction or injury has occurred, please seek medical assistance immediately. Please report the reaction or injury to Fresenius Kabi as soon as posible at 1-800-933-6925.

If you wish to report a product quality issue with a Fresenius Kabi product, please contact us at:

Toll Free: (800) 933-6925
Fax: (888) 858-2983
Online: Online Product Performance Report Site

Online Product Performance Site

Product Perform Tool Image

Find out more by clicking here

When reporting online, please note you will need to request a User ID.

Online Report Site Training Resources

For more information about submitting a performance report online, please watch the following tutorial: How to Submit a Report

Quick Guide: How to Submit an Online Performance Report

Online Product Performance Reporting Site Training Guide

Fax or Email

When submitting a complaint via email or fax, please complete and attach the appropriate form below:

Sample Return Packaging Instructions

For information on how to return samples associated with a complaint, download the Instructions for Packaging sheet.