Contact Field Service & Support
Our focused and experienced Field Service and Support team is dedicated to our company's core values built upon a foundation of caring for life. We are available to assist you with any concerns or questions, troubleshooting, maintenance and any repair issue you may have with your Fresenius Kabi medical devices.
Contact us at:
Toll Free: (800) 937-5060
Field Service and Support Available 24/7
Experience you can rely on:
SCP Field Service Certified
Our Field Service and Support team’s renowned dedication to customer service has been recognized at the highest level. Highly trained and deeply experienced, Fresenius Kabi offers one of the first engineer teams in the blood technology industry to be certified to the SCP Service Capability Performance standard.
Support when and where you need it
Our Field Service and Support team knows that rapid response and resolution are crucial to keeping your operations running at optimum levels, and have built the procedures to make it happen.
- Hotline support 7 days a week
- Specialist response in under 2 hours
- Successful technical repair completed in 95% of first visits
- 98.6% Overall Customer Satisfaction
- Automated preventive maintenance programs ensure PM compliance
Support right when you need it
Our Customer Services team knows that rapid response and resolution are crucial to keeping your operations running at optimum levels, and have built the procedures to make it happen.