Contact Field Service & Support
Our focused and experienced Field Service & Support team is dedicated to our company's core values built upon a foundation of caring for life. We are available to assist you with any concerns or questions, troubleshooting, maintenance and any repair issue you may have with your Fresenius Kabi medical devices.
Contact us at:
Toll Free: (800) 937-5060
Field Service & Support Available 24/7
Experience you can rely on:
SCP Field Service Certified
Our technical service team’s dedication has been recognized at the highest level for 8 years running. Highly trained, with an average of 18 years of experience addressing and exceeding customer expectations for performance and service, Fresenius Kabi’s engineers are the first and only team in the blood technology industry to be accredited with the SCP Field Service Standard Certification — so you can be even more confident of our commitment to technical service excellence.
Support when and where you need it
Our Field Service & Support team knows that rapid response and resolution are crucial to keeping your operations running at optimum levels, and have built the procedures to make it happen.
- Hotline support 7 days a week
- One of every three issues resolved immediately over the phone
- Specialist response in under 2 hours
- Successful technical repair completed in 92% of first visits
- 97.8% Overall Customer Satisfaction
- Automated preventive maintenance programs ensure PM compliance
For more information, download the Field Service & Support brochure.
Highly trained, with a deep commitment to addressing and exceeding customer expectations for performance and service, we’re proud to say the Fresenius Kabi’s support group received an Omega customer satisfaction score of 99% in our latest report.
Support right when you need it
Our Customer Services team knows that rapid response and resolution are crucial to keeping your operations running at optimum levels, and have built the procedures to make it happen.