Contact Field Service & Support

At Fresenius Kabi, we know that the rapid response and deployment of our Field Service and Support team are crucial to your care of patients and donors. We have a focused team of experienced professionals that are aligned with ensuring you have the support you need, when you need it.

  • Hotline support 7 days a week
  • Specialist response in under 2 hours
  • Successful technical repair completed in 95% of first-time visits
  • 99% Overall Customer Satisfaction
  • Automated preventive maintenance programs ensure PM compliance

Contact us at: 

Toll Free: (800) 937-5060
Field Service and Support Available 24/7

Experience you can rely on:

SCP Logo

SCP Field Service Standard Certified

Our Field Service and Support team’s renowned dedication to customer service has been recognized at the highest level. Highly trained and deeply experienced, Fresenius Kabi offers one of the first engineer teams in the blood technology industry to be certified to the SCP Service Capability & Performance standard. 

Support right when you need it

Our Customer Services team knows that rapid response and resolution are crucial to keeping your operations running at optimum levels, and have built the procedures to make it happen.