Purpose and Values
Our purpose: Caring for life
We are a global team of 40,500 dedicated people who share a common purpose – to put lifesaving medicines and technologies in the hands of people who care for patients, and to find answers to the challenges they face. We call this purpose “caring for life” and it is both the reason we exist as a company and the we way work together to serve our customers and our communities.
At Fresenius Kabi, our values define how we work, and each one, brought to life through our people and teams, working shoulder to shoulder with medical professionals, makes caring possible.
Customer focus: We put customers first. We strive to anticipate and understand customer needs, listening actively and with empathy, and tracking preferences, needs, and trends. We give the highest priority to customer satisfaction, monitoring our customers’ experience, responding to customer feedback, and providing prompt, reliable service and follow-through.
Quality: We demand excellence. We continuously improve how we work and inspire excellence in everything we do. Our teams seek to enhance products and services — and the processes behind them — applying good judgment, taking appropriate risks, and owning our actions and results.
Integrity: We are trustworthy. We earn and inspire trust by acting ethically, demonstrating consistency in words and actions, and applying high standards of professionalism, honesty and respect in everything we do. We deliver on the commitments we make.
Collaboration: We work well together. We actively seek ideas and expertise, appreciate individual differences, and provide access to information in ways that build long-term relationships inside and outside our company.
Creativity: We deliver solutions. We strive to find answers to the challenges our customers face – often under uncertain or changing conditions. We never settle for the status quo, but anticipate and adapt to future needs, look for and apply new ideas and approaches, and own and resolve obstacles as they arise.
Passion and commitment: We care. We bring a can-do and will-do attitude to everything we do, taking initiative and actively contributing to support the caring mission of our customers. We help one another derive meaning and significance from our impact on patient care, inspire collective energy and enthusiasm, and recognize and reward exceptional effort towards the achievement of our goals.