Privacy Policy

Canadian Residents Only


This web site and Website Privacy Policy (the “Privacy Policy”) were developed for residents of Canada. If you are a resident of another country or you do not agree to the terms of this Privacy Policy, please close out of the site without providing any personal information.

This Privacy Policy explains how Fresenius Kabi Canada Ltd. (including its divisions and affiliates, collectively “Fresenius Kabi Canada”) collects and uses information about online visitors and particularly how we handle the personal information that you provide to us on web sites controlled by Fresenius Kabi Canada (collectively “Fresenius Kabi Canada web sites”) which link to this Privacy Policy. This Privacy Policy does not apply to personal information collected from you offline, to Fresenius Kabi Canada web sites that do not link to this Privacy Policy, to people from countries other than Canada, or to third-party web sites to which Fresenius Kabi Canada web sites may link. Your use of Fresenius Kabi Canada web sites which link to this Privacy Policy is subject to this Privacy Policy and the Terms of Use governing this web site

Please read this Privacy Policy before using Fresenius Kabi Canada web sites or submitting personal information to us. By using Fresenius Kabi Canada web sites or submitting personal information to us, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to our collection, use and disclosure of your personal information in the manner described herein. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice.

How does this Privacy Policy define “personal information”?
“Personal information” means information about an identifiable individual, including information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Fresenius Kabi Canada web sites. Examples of personal information include your name, your postal address and your telephone number. Data that are not personal information shall be deemed to be non-confidential, and Fresenius Kabi Canada shall be free to disclose and use the same, for any purpose and through any means, without any obligation whatsoever to you.

How does Fresenius Kabi Canada collect information online?

Fresenius Kabi Canada collects information in two ways:

  • Personal Information You Submit:
    Fresenius Kabi Canada collects personal information that you enter into data fields on Fresenius Kabi Canada web sites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Fresenius Kabi Canada programs, contact Fresenius Kabi Canada customer service, or respond to Fresenius Kabi Canada surveys. To protect your privacy, you should not provide Fresenius Kabi Canada with any information that is not specifically requested or send any information that you consider sensitive or confidential, including your medical history, to us through use of a “Contact Us” e-form [or otherwise].
  • Passive Collection of Non-Personal Information:
    Fresenius Kabi Canada web sites may collect information about your visits to Fresenius Kabi Canada web sites on an anonymous basis without you actively submitting such information. Non-personal information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to Fresenius Kabi Canada web sites some of this non-personal information, such as the URL of the web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of Fresenius Kabi Canada web sites easier by allowing Fresenius Kabi Canada to provide better service, customize sites based on consumer preference, compile statistics, analyze trends, and otherwise administer and improve Fresenius Kabi Canada web sites. Certain features of Fresenius Kabi Canada web sites may not work without use of passive information collection technologies.

Purposes for which Fresenius Kabi Canada may collect and use personal information
Fresenius Kabi Canada will use the personal information you provide through Fresenius Kabi Canada web sites to respond to your questions, to provide you with efficient customer service, for such other purposes about which we inform you when we ask you for information, and as otherwise required or permitted by law. After you have entered personal information into a form or data field on an Fresenius Kabi Canada web site, Fresenius Kabi Canada may use certain identifying technologies, referred to as “cookies,” to allow that web site to “remember” your personal preferences, such as sections of that web site that you visit frequently and, if you choose, your user ID. We may also use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Fresenius Kabi Canada products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.

Does Fresenius Kabi Canada consolidate personal information?
Fresenius Kabi Canada may consolidate the personal information of customers who use Fresenius Kabi Canada web sites. We use this information to help us better design Fresenius Kabi Canada web sites and Fresenius Kabi Canada products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

What choices do I have about how Fresenius Kabi Canada collects and uses personal information about me?
You can access and use much of this web site without telling us who you are or revealing any personal information. Some areas of the site, however, do allow you to contact us to ask questions or provide comments. You may always limit the amount and type of personal information that Fresenius Kabi Canada receives about you by choosing not to enter any personal information into forms or data fields on Fresenius Kabi Canada web sites; however, some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Fresenius Kabi Canada web sites may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Fresenius Kabi Canada web sites to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or mailing addresses, on return visits. However, Fresenius Kabi Canada web sites that use tracking technologies to collect non-personal information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect non-personal information, erase cookies from your computer’s hard drive, block all cookies, or even receive a warning before a cookie is placed on your system. Refer to your browser instructions or help button to learn more about tracking technologies and cookies.

Who will have access to personal information about me?
Personal information can be accessed by a restricted number of Fresenius Kabi Canada employees, by certain companies with which Fresenius Kabi Canada may conduct joint programs, and by individuals and entities with whom Fresenius Kabi Canada contracts to carry out business activities for Fresenius Kabi Canada. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Fresenius Kabi Canada’s practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Fresenius Kabi Canada’s practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for Fresenius Kabi Canada.

Does Fresenius Kabi Canada share personal information with third parties?
As a general rule, Fresenius Kabi Canada does not share your personal information with third parties, unless it is useful to conduct a joint program or to carry out a program or activity through a contractor. Fresenius Kabi Canada will not disclose your personal information to third parties for those third parties’ marketing purposes, unless you have been provided with an opportunity to opt out of this disclosure. However, in the event of an acquisition of assets or shares of Fresenius Kabi Canada, including one or more of its product lines or divisions, whether by merger, acquisition, reorganization or otherwise, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services.

If Fresenius Kabi Canada provides your personal information to individuals and entities which assist us with our business activities, it is Fresenius Kabi Canada’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for Fresenius Kabi Canada. Fresenius Kabi Canada reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required or permitted by law.

In some cases personal information may be disclosed, processed and stored in different jurisdictions outside of Canada, both to members of the Fresenius Kabi Canada group and to third party service providers, as described above. Such personal information may therefore be available to government authorities under lawful orders and laws applicable in such jurisdictions. You may obtain information and address questions about the privacy policies and practices relating to handling of your personal information outside of Canada by contacting our [data protection officer] using the contact information below.

Does Fresenius Kabi Canada share personal information with Regulatory or Law Enforcement Authorities?
If you contact Fresenius Kabi Canada regarding your experience in using one of Fresenius Kabi Canada’s products, Fresenius Kabi Canada may use the information you provide in submitting reports to Health Canada, other regulatory authorities, and as otherwise required of us by law. Fresenius Kabi Canada also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving use of our product. By submitting such information, you agree that Fresenius Kabi Canada may not be permitted to comply with your request to amend or remove personal identifiable information that was provided to Fresenius Kabi Canada by a health care professional or a consumer regarding an adverse drug event. Additionally, Fresenius Kabi Canada may be required by court orders or other laws to divulge information about you to law enforcement authorities or the courts. Fresenius Kabi Canada will cooperate in responding to such requests, in accordance with the law, and will take appropriate measures to ensure that the requester understands the sensitive nature of the health-related personal information that they may receive.

How does Fresenius Kabi Canada secure personal information?
Fresenius Kabi Canada uses appropriate physical, organizational and technological measures to protect the personal information you provide to us against loss or theft, and unauthorized access, disclosure, copying, use, or modification. It is Fresenius Kabi Canada’s practice to secure each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Fresenius Kabi Canada cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Fresenius Kabi Canada web sites, you must weigh both the benefits and the risks. In addition, Fresenius Kabi Canada web sites covered by this Privacy Policy will display a warning whenever you link to a web site that is not controlled by Fresenius Kabi Canada; you should check the privacy policies of such third-party web sites before submitting personal information.

How does Fresenius Kabi Canada protect the privacy of children?
Fresenius Kabi Canada A does not knowingly collect or use any personal information from children (we define “children” as individuals younger than 18) on Fresenius Kabi Canada web sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

How may I correct personal information or delete it from current customer records?
You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. Please note the limitations on revising information relating to experience with Fresenius Kabi Canada products explained above. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.

How will I know whether Fresenius Kabi Canada has updated this policy?
Fresenius Kabi Canada reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If Fresenius Kabi Canada changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on January 20, 2015 and is effective as of that date.