Privacy Policy

Canadian Residents Only


This website and Website Privacy Policy (the “Privacy Policy”) were developed for residents of Canada. If you are a resident of another country or you do not agree to the terms of this Privacy Policy, please close out of the site without providing any personal information.

This Privacy Policy explains how Fresenius Kabi Canada Ltd. (including its divisions and affiliates, collectively “Fresenius Kabi Canada”) collects and uses information about online visitors and particularly how we handle the personal information that you provide to us on websites controlled by Fresenius Kabi Canada (collectively “Fresenius Kabi Canada Website(s)” or “Website(s)”) which link to this Privacy Policy.

This Privacy Policy does not apply to personal information collected from you offline, to Fresenius Kabi Canada websites that do not link to this Privacy Policy, to people from countries other than Canada, or to third-party web sites to which Fresenius Kabi Canada web sites may link. Your use of Fresenius Kabi Canada Websites which link to this Privacy Policy is subject to this Privacy Policy and the Terms of Use.

Please read this Privacy Policy before using Fresenius Kabi Canada Websites or submitting personal information to us. By using Fresenius Kabi Canada Websites or submitting personal information to us, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to our collection, use and disclosure of your personal information in the manner described herein. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice.

How does this Privacy Policy define “personal information”?

“Personal information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Fresenius Kabi Canada Websites and maintained by Fresenius Kabi Canada in an accessible form. Examples of personal information include your name, your postal address and your telephone number. Data that are not personal information shall be deemed to be non-confidential, and Fresenius Kabi Canada shall be free to disclose and use the same, for any purpose and through any means, without any obligation whatsoever to you.

How does Fresenius Kabi Canada collect information online?

Fresenius Kabi Canada collects information in two ways:

  • Personal Information You Submit:
    Fresenius Kabi Canada collects personal information that you enter into data fields on Fresenius Kabi Canada Websites. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Fresenius Kabi Canada programs, contact Fresenius Kabi Canada customer service, or respond to Fresenius Kabi Canada surveys. To protect your privacy, you should not provide Fresenius Kabi Canada with any information that is not specifically requested or send any information that you consider sensitive or confidential, including your medical history, to us through use of a “Contact Us” e-form [or otherwise].
  • Passive Collection of Non-Personal Information:
    Fresenius Kabi Canada Websites may collect information about your visits to Fresenius Kabi Canada Websites on an anonymous basis without you actively submitting such information. Non-personal information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to Fresenius Kabi Canada Web sites some of this non-personal information, such as the URL of the website you just visited, the browser version your computer is operating and your IP address. Statistics may be compiled that related to usage of the Website including those that show the daily number of visitors to the Website, the daily requests received for particular files on the Website, and the routes by which users access the Website. These aggregated statistics are used to customize our Website to better meet your needs and may also be provided to others, but the aggregated statistics contain no personal information and cannot be used to gather such information.

An IP address is a computer’s numeric address, by which it can be located within a network. We may record your IP address when you visit or use services or features on the Website. We may use your IP address in collecting aggregated statistics related to the use of the Website, and also to help diagnose problems with our servers, or to administer the Website. We may also use your IP address to identify you when we feel it is necessary to enforce compliance with this Policy or the Website’s Terms of Use, or to protect our Website, systems, information, employees, dealers, service providers, business partners, users, customers and others.

Does Fresenius Kabi Canada Website use cookies?

Like many websites, the Fresenius Kabi Canada Websites use “cookies” to maintain a record of your visit to the Websites. Cookies are small pieces of text that are stored on your computer by your browser. They make our services more user-friendly, effective and secure. Cookies do not harm your computer and do not contain viruses or malware. For our own purposes, we use "session cookies" which will help to identify you while using our website. "Session cookies" will be deleted automatically after your visit.

The Fresenius Kabi Canada Websites also use "tracking cookies" to improve how our Websites work. These cookies collect information analytics in aggregate form only; for instance about how often visitors use a page of our Website, which pages visitors go to most often, and if they get error messages from our pages. These cookies collect information on an aggregate basis and cannot be used to identify a single user of our Website. Whenever we use tracking cookies, your data will be immediately anonymized right after collection.

You have the right to opt-out of the cookies used on the Fresenius Kabi Canada Websites; however, please note that if you opt-out you may not be able to use the full functionality of the Website. To opt out, you will need to manage your preferences in your browser or on your mobile device. You can delete all of these cookies at your own discretion at any time in your browser settings. If you delete your cookies, you might need to login again when using our website. Please note that in case you disable the cookies in your browser, the settings might be of limited effect if you use a different browser upon your next use of this website.

The Fresenius Kabi Canada Websites also use Piwik, a web analytics open-source software. Piwik uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. If you decide to set a “do-not-track” preference in your browser or on your mobile device, Piwik will not track your visit.

Purposes for which Fresenius Kabi Canada may collect and use personal information

Fresenius Kabi Canada will use the personal information you provide through Fresenius Kabi Canada Websites to respond to your questions, to provide you with efficient customer service, for such other purposes about which we inform you when we ask you for information, and as otherwise required or permitted by law. We may also use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Fresenius Kabi Canada products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.

Does Fresenius Kabi Canada consolidate personal information?

Fresenius Kabi Canada may consolidate the personal information of customers who use Fresenius Kabi Canada Websites. We use this information to help us better design Fresenius Kabi Canada Websites and Fresenius Kabi Canada products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

What choices do I have about how Fresenius Kabi Canada collects and uses personal information about me?

You can access and use much of this Website without telling us who you are or revealing any personal information. Some areas of the site, however, do allow you to contact us to ask questions or provide comments. You may always limit the amount and type of personal information that Fresenius Kabi Canada receives about you by choosing not to enter any personal information into forms or data fields on Fresenius Kabi Canada Websites; however, some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Fresenius Kabi Canada Websites may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want Fresenius Kabi Canada Websites to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or mailing addresses, on return visits. However, Fresenius Kabi Canada Websites that use tracking technologies to collect non-personal information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect non-personal information, erase cookies from your computer’s hard drive, block all cookies, or even receive a warning before a cookie is placed on your system. Refer to your browser instructions or help button to learn more about tracking technologies and cookies.

Who will have access to personal information about me?

Personal information can be accessed by a restricted number of Fresenius Kabi Canada employees, by certain companies with which Fresenius Kabi Canada may conduct joint programs, and by individuals and entities with whom Fresenius Kabi Canada contracts to carry out business activities for Fresenius Kabi Canada. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Fresenius Kabi Canada’s practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Fresenius Kabi Canada’s practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for Fresenius Kabi Canada.

Does Fresenius Kabi Canada share personal information with third parties?

As a general rule, Fresenius Kabi Canada does not share your personal information with third parties, unless it is useful to conduct a joint program or to carry out a program or activity through a contractor. Fresenius Kabi Canada will not disclose your personal information to third parties for those third parties’ marketing purposes, unless you have been provided with an opportunity to opt out of this disclosure. However, in the event of an acquisition of assets or shares of Fresenius Kabi Canada, including one or more of its product lines or divisions, whether by merger, acquisition, reorganization or otherwise, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services.

If Fresenius Kabi Canada provides your personal information to individuals and entities which assist us with our business activities, it is Fresenius Kabi Canada’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for Fresenius Kabi Canada. Fresenius Kabi Canada reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required or permitted by law.

In some cases personal information may be disclosed, processed and stored in different jurisdictions outside of Canada, both to members of the Fresenius Kabi Canada group and to third party service providers, as described above. Such personal information may therefore be available to government authorities under lawful orders and laws applicable in such jurisdictions. You may obtain information and address questions about the privacy policies and practices relating to handling of your personal information outside of Canada by contacting our Privacy Officer using the contact information below.

Does Fresenius Kabi Canada share personal information with Regulatory or Law Enforcement Authorities?

If you contact Fresenius Kabi Canada regarding your experience in using one of Fresenius Kabi Canada’s products, Fresenius Kabi Canada may use the information you provide in submitting reports to Health Canada, other regulatory authorities, and as otherwise required of us by law. Fresenius Kabi Canada also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving use of our product. By submitting such information, you agree that Fresenius Kabi Canada may not be permitted to comply with your request to amend or remove personal identifiable information that was provided to Fresenius Kabi Canada by a health care professional or a consumer regarding an adverse drug event. Additionally, Fresenius Kabi Canada may be required by court orders or other laws to divulge information about you to law enforcement authorities or the courts. Fresenius Kabi Canada will cooperate in responding to such requests, in accordance with the law, and will take appropriate measures to ensure that the requester understands the sensitive nature of the health-related personal information that they may receive.

How does Fresenius Kabi Canada secure personal information?

It is Fresenius Kabi Canada’s practice to secure each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Fresenius Kabi Canada cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Fresenius Kabi Canada Websites, you must weigh both the benefits and the risks. In addition, Fresenius Kabi Canada Websites covered by this Privacy Policy will display a warning whenever you link to a website that is not controlled by Fresenius Kabi Canada; you should check the privacy policies of such third-party websites before submitting personal information.

Does Fresenius Kabi Canada’s Privacy Policy apply to third party sites?

The Fresenius Kabi Canada Website may contain links to other sites, and we make every effort to link only to sites that share our high standards and respect for privacy. However, our Privacy Policy does not apply to those other sites and we are not responsible for the content or the privacy practices employed by such other sites.

How does Fresenius Kabi Canada protect the privacy of children?

Fresenius Kabi Canada does not knowingly collect or use any personal information from children (we define “children” as individuals younger than 18) on Fresenius Kabi Canada Websites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

How may I correct personal information or delete it from current customer records?

You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. Please note the limitations on revising information relating to experience with Fresenius Kabi Canada products explained above. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.

How can I contact Fresenius Kabi Canada?

If you have questions about the use, amendment, or deletion of personal information that you have provided us, or if you would like to opt out of future communications from the Fresenius Kabi Canada business or a particular Fresenius Kabi Canada program, please contact us by clicking on the “Contact” link on the website you are visiting or by emailing our privacy officer at or 1-888-254-5444. Alternatively you can mail us at 165 Galaxy Blvd, Suite 100 Toronto, Ontario Canada M9W 0C8. In all communications to Fresenius Kabi Canada, please include the e-mail address used for registration (if applicable), the website address on which you provided any personal information about which you have questions or concerns (e.g.,, and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by email, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.

How will I know whether Fresenius Kabi Canada has updated this policy?

Fresenius Kabi Canada reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If Fresenius Kabi Canada changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on April 26, 2018 and is effective as of that date.